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Almost 400 years ago philosophers John Locke and David Hume implicitly defined “communication” as a tool for the transmission of pure ideas, stating the ideas themselves are what matter, not the way in which they are expressed and exchanged. Now known as the transmission model, this form of communication is still the foundation for academic courses in communication theory and practice, and is embedded in most business literature and education that address subjects related to workplace communication, organization behavior and culture, leadership, conflict resolution, and more. But, what if this accepted model of communication was incomplete?
Re-Making Communication at Work argues that the transmission model needs to be replaced by a new approach to communication. Sostrin challenges the status quo by exposing the most common myths that inaccurately define successful communication at work. These misperceptions are replaced by a set of core principles that deliver a clear mandate for re-making communication at work. Sostrin not only provides the theoretical foundation for this new approach, but he uses a straightforward model and exercises that demonstrate how students, individual contributors, managers, and leaders can powerfully improve relationships, decision-making, collaboration, and performance within their organizations.
“Jesse Sostrin brings contemporary trends in communication theory to the workplace in a clear and practical manner. He shows why organizations must abandon dated views of communication and adopt a new perspective. If you read this book, you will never look at communication the same way again”
Stephen W. Littlejohn, Lecturer, University of New Mexico, USA
“Re-Making Communication at Work offers a clear and compelling alternative to the transmission model of communication that is so deeply entrenched in our theories of organizational communication. Using plain language, vivid illustrations, and thoughtful explanations, Sostrin speaks to students, scholars, and practitioners alike as he challenges them to move beyond their old ways of conceptualizing and espousing effective communication practices.”
Lacy McNamee, Professor of Communication, Baylor University, USA
“If you’re interested in maximizing your organization’s competitive edge, this book is for you! Jesse Sostrin offers a new and compelling understanding of communication that is at the heart of organizational effectiveness and satisfaction. The concepts, examples, and practices provide a useful guide to deconstructing unwanted communication patterns, remaking new ones, and significantly improving the quality and outcomes of organizational life.”
Kim Pearce, Retired Professor, De Anza College, USA; Co-Founder and President, CMM Institute for Personal and Social Evolution
“The volume offers a refreshing new approach to quality organizational communication by exposing the common myths of communication and asking fundamentally different questions. The reader is asked to identify unwanted patterns of interaction and taught how to design more satisfying and productive patterns that match the values and goals of the organization.”
Stan Deetz, Professor and Director, Center for the Study of Conflict, Collaboration and Creative Governance and the Peace and Conflict Studies Program, University of Colorado, Boulder, USA