Book Reviews: Beyond the Job Description

Here are three recent reviews of my new book, Beyond the Job Description. From Publisher’s Weekly, ” This readable, often entertaining work will be valuable for anyone seeking to improve job performance. Sostrin offers a process for turning frustration and confusion into insights that can increase effectiveness.” Read the full review here. From the KC […]

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Communication Perspective = Competitive Advantage


One of the most significant competitive advantages for organizations in the twenty-first century is a workforce that has the capacity to identify unwanted individual, team, and organizational patterns of communication and interaction and re-make them into something that better aligns with their true values, priorities, and desired performance outcomes. Implementing the concepts and tools of […]

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Five Tips for Creating a Strong HR Foundation

Most small businesses and nonprofit organizations start with a strong vision. The founder or owner then blazes the startup trail by taking bold steps to convince the world of its potential value. Whether your business exists to respond to a social need, or to deliver a product or service that solves problems for the market, […]

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Spotting Patterns of Communication

A pattern profile is a simple way of focusing on the core issue(s) involved in unwanted patterns of communication and interaction. It includes a snapshot of the challenge, related episodes, and potential alternative episodes required to re-make the unwanted pattern into something better. Here are two common patterns that show up in the world of […]

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Your Communication Is Your Working Life


The quality of your working life and the outcomes you experience are a reflection of the patterns of communication and interaction that you engage in throughout the day. If you want to know whether your stress level is rising or falling, check your patterns. If you want to know whether your working relationships are solid […]

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Get More Competitive Advantage from Your HR


People are your organization’s greatest asset. This phrase is spoken so often that it is almost a cliché and very few leaders would disagree with it. But if everyone knows that people – your organization’s combined human capital – are potentially its greatest asset, then is it really a competitive advantage? In order to truly […]

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The Design of Communication

Patterns of communication are simply structured, ongoing interactions. When two colleagues work together over a period of time, they establish habits in the way they communicate and interact; these habits form their pattern. Patterns—unwanted or preferred—are made from specific episodes and the turns that give them their structure. Turns—fragmented or aligned—are the transitional exchanges within […]

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Beyond Paychecks and Paperwork

In most small businesses and nonprofit organizations resources are always tight. When the role and purpose of the HR department is reduced to making sure “people get paid” and doing the minimum “administrative paperwork” required by law, so many of the other important contributions from HR are missed. If you need your people to perform […]

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The Chemistry of Communication

A white elephant is a rare white or light-gray Asian elephant that is revered in parts of Southeast Asia and India. In Siam (present-day Thailand) there are stories about the ancient practice whereby kings gave white elephants as gifts to members of the royal court. When a king wanted to reward a loyal subject and […]

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