Re-Make Patterns, Not People


“Nav-Insight” The everyday experiences we have on the job are just a reflection of the ways we interact with others. Let’s call these our “habits of communication.” When our habits of communication reflect our values and aspirations, we usually feel pretty good about our exchanges with others. Over time, this alignment helps us enjoy the […]

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Seven Common Communication Pitfalls to Avoid


It’s normal for teams to get caught up in conflict and difficulty from time to time. After all, we are all working in an environment that forces us to do more with less, while we face continuous pressure from change and uncertainty. This “react-first” climate is a breeding ground for the kind of communication snafus […]

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Communication Is the DNA of Organizational Life


Beginning in 1990, a collaborative effort to map the entire human genome began. The project was finally completed in 2003 and for the first time the 20,000—25,000 genes in human DNA were identified. The sequences of the three billion chemical base pairs were determined and the information was stored in electronic databases for analysis, study, […]

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Transforming Communication into Competitive Advantage


The term “competitive advantage” refers to factors that can be leveraged to stand out, get ahead, and win in a given pursuit. In business, competitive advantage matters significantly when you are operating in a climate of hyper-competition with ever-increasing costs of doing business. Knowing and using your competitive advantage wisely in the marketplace can make […]

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No Shortcuts to Effective Communication

The thing about shortcuts is that there are no short cuts to effective communication. Despite the prevalence of three-step processes to get difficult conversations right, listen better, persuade others, etc. it takes a deeper level of focus and effort to shift unwanted patterns of communication. However, re-making communication at work can have dramatic effects on […]

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Stop Trying to “Improve” Communication, You Have to Re-Make It

Many have tried and just as many have failed. Well-meaning and highly skilled supervisors, trainers, executive coaches, management consultants, and human resources professionals have all accepted the challenge of “improving” communication within their teams. For those of us who have had the wonderful experience of attending a communication skills workshop of some kind, only to […]

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Embrace the F-Word: Stop Being Afraid to “Feel” at Work

“What’s the difference between a stalking lion in the bush and your boss? Nothing!” Of course, if you are fortunate enough to have a supportive, trust-based relationship with your manager this isn’t the case. However, for people on shaky ground with a direct supervisor, experiencing a difficult conflict with a colleague, or stressing over uncertainty […]

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